Last Updated On 06-Jul-2023
Effective Date 11-May-2023
This Privacy Policy describes the policies of Fixwp (RoundBorders LLC), Al Messaned – Al Mutsannid Suburb, Sharjah 500001, United Arab Emirates, email: support@fixwp.io on the collection, use, and disclosure of your information that we collect when you use our website ( https://www.fixwp.io ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We, therefore, recommend that you periodically review this page.
Information We Collect:
We will collect and process the following personal information about you:
- Name
- IP Address
- Timezone
- Country
How We Collect Your Information and set cookies:
We collect/receive information about you in the following manner:
- When a user fills up the registration form or otherwise submits personal information
- Interacts with the website
- From public sources
Creating projects
When creating a new project, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the project ID of the project you just created. It expires after 1 day.
Project Responses
When users leave project replies, we collect the data shown in the reply form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. Your profile picture is visible to the Fixwp staff in the context of your comment.
Authentication
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you request a password reset, your IP address will be included in the reset email.
Payment processing
We utilize Stripe as our payment processor. We do not retain or have access to any of your payment information. Instead, your payment data is transmitted directly to Stripe via a secure connection for processing. We encourage you to review Stripe’s privacy policy, which outlines how they handle and utilize payment information, by visiting the following link: https://stripe.com/privacy.
How We Use Your Information:
We will use the information that we collect about you for the following purposes:
- Creating user account
- Creating projects
- Creating project replies
- Testimonials
- Customer feedback collection
- Processing payment
- Support
- Administration info
- Manage user account
If we want to use your information for any other purpose, we will ask you for consent and will use your information only upon receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
How We Share Your Information:
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
Analytics
We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order, or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.
Retention Of Your Information:
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Your Rights:
You have a right to access and rectify or erase your personal data by accessing the “Edit profile” page. If you choose to delete your account, your account will be scheduled for automated deletion within 7 days of receiving your request.
You have the right to receive a copy of your personal data and ask us to share (port) your personal information with another entity. To exercise these rights, you can write to us at support@fixwp.io. We will respond to your request in accordance with applicable law.
You may opt out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at support@fixwp.io.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control.
However, given the inherent risks, we cannot guarantee absolute security. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Third-Party Links & Use Of Your Information:
Our Service may contain links to other websites that we do not operate. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Fixwp (RoundBorders LLC), Office 404, Building B, Al Saaha Offices, Souk Al Bahar Old Town Island، Burj Khalifa District – United Arab Emirates, email: support@fixwp.io. We will address your concerns in accordance with applicable law.